Shipping and Returns
The transport of your parcel
If your order is in stock, the parcels are generally dispatched within 24 hours after receipt of your payment.
If your order requires a workpiece (eg custom crown) delays of shipments can be up to 30 days (production time included).
Some of our manufacturing suppliers to order, time can go up to 8/10 weeks.
The shipping methods are:
- The letter followed LAPOSTE for sending small and light, letter size maxi 3kg. (France and International)
- Colissimo LAPOSTE for shipments slightly heavier and bulky package size max 30kg. (France and International)
- Predict the DPD, the standard free for orders above 150 €, package 30kg maxi format. ( La France)
- DPD relay, Max 20kg package format. ( La France )
- DHL on request, additional charges may be added (International)
100% of our shipments are with UP, available directly from your account.
If you want insurance, an additional cost applies, choose the shipping method with insurance. Whatever the chosen method of shipping, we will provide as soon as possible a link that allows you to track online delivery of your package.
Shipping charges include packaging, handling and transportation costs. They can contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Your package is shipped at your own risk, but special care is taken to protect fragile products ..
Packages are oversized and packaged so as to be better protected.
Retraction / Return
The return costs are the responsibility of the buyer except in case of error packing or return service
Return between 0 to 14 days after receipt of the order:
Buyers, non-professional individuals, benefit from a legal withdrawal period of fourteen (14) clear days from receipt of their order to return the product to the seller for exchange or refund without penalty, with the exception of Return costs and products made to measure at the request of the customer.
Custom products can be subject to a penalty of up to 50% with a minimum of 15 €.
Return between 14 to 60 days after receipt of the order:
Return accepted with penalty up to 30% of the order value with a minimum of 15 €
We keep the right to refuse the return and therefore the refund.
Within this time, custom products or special orders are not included.
The return of the goods made within fourteen (14) days must be in the original packaging and in its original state of sale, without trace of assembly or other kind, with all of its contents . In case of acceptance of return, a functional and visual check will be made, and will determine the free or partial support, in a case of significant deterioration we can go to refusal outright. in this case the material will be returned to you at your expense.